Terms of Service

1. Acceptance of terms

Desnova (the "Service") is a software platform operated by Retailanchor LLC, a New Mexico limited liability company ("Retailanchor," "we," "us," or "our"). By accessing or using the Service, you ("you," the "customer," or "user") agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you are authorized to accept these Terms on that organization's behalf.

2. Description of the Service

Desnova provides configurable AI agent workspaces that assist with advertising research, product and market research, competitor analysis, audience research, campaign planning, content and creative preparation, landing-page review, campaign reporting, and marketing workflow organization.

The Service produces research, drafts, organization, and recommendations that you review. Desnova does not act on your behalf on any advertising platform and does not publish, purchase, or place advertising for you.

3. No guaranteed outcomes

Desnova provides AI-assisted research and workflow tools only. We do not guarantee advertising approval, sales, revenue, profit, customer acquisition, ranking, reach, or any other business outcome. Results depend on many factors outside our control, including your products, market conditions, budgets, and the policies of third-party advertising platforms.

You are solely responsible for reviewing all AI-generated material before using it and for ensuring that your campaigns comply with all applicable laws and platform rules.

4. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

5. Acceptable use

Your use of the Service is also governed by our Acceptable Use Policy. You agree not to use the Service for any unlawful, deceptive, infringing, or harmful purpose, and not to attempt to disrupt or reverse-engineer the Service.

6. Your content and responsibilities

You retain ownership of the inputs you provide and the materials you create using the Service ("Customer Content"). You grant us a limited license to process Customer Content solely to provide and improve the Service. You are responsible for the accuracy, legality, and rights to use any Customer Content you submit.

Because outputs are AI-generated, they may contain errors or inaccuracies. You must independently verify facts, claims, and compliance before relying on or publishing any output.

7. Fees, billing, and taxes

Paid plans are billed in advance on a recurring basis according to the plan you select. Fees are stated exclusive of taxes, which you are responsible for where applicable. Billing, cancellations, and refunds are described in our Refund and Cancellation Policy.

8. Intellectual property

The Service, including its software, design, and branding, is owned by Retailanchor LLC and its licensors and is protected by intellectual-property laws. These Terms do not grant you any rights in our marks or technology except the limited right to use the Service as permitted here.

9. Third-party platforms

The Service may help you prepare material for third-party advertising and marketing platforms. We are not responsible for those platforms, their policies, or their decisions. Your use of any third-party platform is governed by that platform's own terms.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate or suitable for your purposes.

11. Limitation of liability

To the fullest extent permitted by law, Retailanchor LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or business opportunities, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid to us for the Service in the twelve months before the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Retailanchor LLC from claims, damages, and expenses arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or the Acceptable Use Policy, or as needed to protect the Service or other users. Provisions that by their nature should survive termination will survive.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-laws rules. The courts located in New Mexico will have jurisdiction over disputes, except where applicable law provides otherwise.

16. Contact

Questions about these Terms can be sent to Retailanchor LLC at support@desnova.net or by phone at +1 (575) 216-0475.