Service Delivery Policy

1. Nature of the service

Desnova is a cloud-based software service. There are no physical goods to ship. All features, including the AI agent workspaces, are delivered electronically through your online account.

2. Account activation and access

When you create an account and, where applicable, complete payment, access to the Service is provisioned electronically. In most cases access is available immediately after sign-up and successful payment confirmation. If access is delayed for any reason, contact support@desnova.net.

3. How outputs are delivered

The research, drafts, recommendations, and organized materials produced by the AI agents are delivered within your Desnova workspace. You can review, edit, and export these materials for use in your own tools and advertising platforms. Desnova does not publish or place anything on external platforms on your behalf.

4. Service availability

We aim to keep the Service available on a continuous basis, but availability may be affected by maintenance, updates, or factors outside our control. We may perform scheduled or emergency maintenance and will make reasonable efforts to limit disruption.

5. Support and response times

Support is available by email at support@desnova.net, by phone at +1 (575) 216-0475, and through our WhatsApp sales line. We make reasonable efforts to respond to inquiries promptly during business hours. Priority support may be included with certain plans.

6. Customer requirements

To access the Service you need a compatible device, a modern web browser, and a reliable internet connection. You are responsible for your own equipment and connectivity.

7. Delivery issues

If you experience a problem accessing the Service or receiving outputs, contact support so we can investigate. Refunds and cancellations are handled under our Refund and Cancellation Policy.

8. Contact

For questions about service delivery, contact Retailanchor LLC at support@desnova.net or +1 (575) 216-0475.