{"id":545,"date":"2026-07-15T16:33:09","date_gmt":"2026-07-15T16:33:09","guid":{"rendered":"https:\/\/desnova.net\/?page_id=545"},"modified":"2026-07-15T16:50:06","modified_gmt":"2026-07-15T16:50:06","slug":"refund-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/desnova.net\/de\/refund-and-cancellation-policy\/","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"\t\t
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!important;}}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<header class=\"desnova-header\" id=\"desnova-header\">\r\n <a class=\"desnova-skip-link\" href=\"#main-content\">Skip to content<\/a>\r\n <div class=\"desnova-header__inner\">\r\n <a class=\"desnova-brand\" href=\"index.html\" aria-label=\"Desnova \u2014 AI Marketing Agents, home\">\r\n <span class=\"desnova-brand__mark\" aria-hidden=\"true\"><svg viewBox=\"0 0 44 44\" width=\"44\" height=\"44\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><defs><linearGradient id=\"desnovaMarkHeader\" x1=\"0\" y1=\"44\" x2=\"44\" y2=\"0\" gradientUnits=\"userSpaceOnUse\"><stop offset=\"0\" stop-color=\"#1e3a8a\"\/><stop offset=\"1\" stop-color=\"#3b82f6\"\/><\/linearGradient><\/defs><rect x=\"1.5\" y=\"1.5\" width=\"41\" height=\"41\" rx=\"11\" fill=\"url(#desnovaMarkHeader)\"\/><path d=\"M14 12v20M14 12h6.5a10 10 0 0 1 0 20H14\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"3\" stroke-linecap=\"round\" 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class=\"desnova-btn desnova-btn--whatsapp desnova-btn--block\" href=\"https:\/\/wa.me\/15054414283?text=Hello%20Desnova%2C%20I%20would%20like%20to%20learn%20more%20about%20your%20AI%20marketing%20agents.\" target=\"_blank\" rel=\"noopener noreferrer\">Talk on WhatsApp<\/a>\r\n <\/div>\r\n <\/div>\r\n <div class=\"desnova-backdrop\" id=\"desnova-backdrop\" hidden><\/div>\r\n<\/header>\r\n\r\n<main id=\"main-content\">\r\n <section class=\"desnova-legalhero\">\r\n <div class=\"desnova-container\">\r\n <span class=\"desnova-eyebrow\">Legal<\/span>\r\n <h1>Refund and Cancellation Policy<\/h1>\r\n <p>How subscriptions, cancellations, and refunds work for Desnova.<\/p>\r\n <p class=\"desnova-legalhero__meta\">Last updated: July 15, 2026<\/p>\r\n <\/div>\r\n <\/section>\r\n <section class=\"desnova-legal\">\r\n <div class=\"desnova-container\">\r\n <div class=\"desnova-legal__wrap\">\r\n <nav class=\"desnova-legal__toc\" aria-label=\"On this page\">\r\n <h2>On this page<\/h2>\r\n <ul>\r\n <li><a href=\"#subscriptions\">1. Subscriptions<\/a><\/li>\r\n <li><a href=\"#cancellation\">2. How to cancel<\/a><\/li>\r\n <li><a href=\"#effect\">3. Effect of cancellation<\/a><\/li>\r\n <li><a href=\"#refunds\">4. Refunds<\/a><\/li>\r\n <li><a href=\"#trials\">5. Trials & promotions<\/a><\/li>\r\n <li><a href=\"#chargebacks\">6. Chargebacks<\/a><\/li>\r\n <li><a href=\"#no-guarantee\">7. No guarantee of results<\/a><\/li>\r\n <li><a href=\"#price-changes\">8. Price changes<\/a><\/li>\r\n <li><a href=\"#contact\">9. Contact<\/a><\/li>\r\n <\/ul>\r\n <\/nav>\r\n <div class=\"desnova-legal__body\">\r\n <div class=\"desnova-legal__callout\">This Refund and Cancellation Policy explains how subscriptions are billed, how to cancel, and when refunds may apply for the Desnova service.<\/div>\r\n\r\n <h2 id=\"subscriptions\">1. Subscriptions and billing<\/h2>\r\n <p>Desnova is offered on a subscription basis. Paid plans are billed in advance on a recurring cycle (for example, monthly) using the payment method on file. Your subscription renews automatically at the end of each billing cycle until you cancel.<\/p>\r\n\r\n <h2 id=\"cancellation\">2. How to cancel<\/h2>\r\n <p>You may cancel your subscription at any time from your account settings or by contacting support@desnova.net. When you cancel, your plan remains active until the end of the current billing period, and it will not renew for the next period.<\/p>\r\n\r\n <h2 id=\"effect\">3. Effect of cancellation<\/h2>\r\n <p>After cancellation, you retain access to paid features until the end of the paid period. We do not provide prorated refunds for partial billing periods except where required by law or expressly stated in this policy.<\/p>\r\n\r\n <h2 id=\"refunds\">4. Refunds<\/h2>\r\n <p>Because Desnova provides digital services that are available immediately, fees are generally non-refundable once a billing period has begun. We may, at our discretion, provide a refund or credit in circumstances such as:<\/p>\r\n <ul>\r\n <li>a duplicate or accidental charge;<\/li>\r\n <li>a documented billing error on our part;<\/li>\r\n <li>an extended service outage that prevented reasonable use of the Service.<\/li>\r\n <\/ul>\r\n <p>Where a refund is approved, it will be issued to the original payment method within a reasonable period.<\/p>\r\n\r\n <h2 id=\"trials\">5. Trials and promotions<\/h2>\r\n <p>If we offer a free trial or promotional price, the terms of that offer will be stated at sign-up. Unless you cancel before the trial or promotional period ends, your subscription will continue at the standard price.<\/p>\r\n\r\n <h2 id=\"chargebacks\">6. Chargebacks<\/h2>\r\n <p>If you believe you were charged in error, please contact us first at support@desnova.net so we can resolve the issue promptly. Initiating a chargeback without contacting us may result in suspension of your account while the matter is reviewed.<\/p>\r\n\r\n <h2 id=\"no-guarantee\">7. No guarantee of results<\/h2>\r\n <p>Refund eligibility is not based on business outcomes. Desnova provides research and workflow tools and does not guarantee advertising approval, sales, revenue, or profit. Dissatisfaction with results that depend on factors outside our control is not, by itself, a basis for a refund.<\/p>\r\n\r\n <h2 id=\"price-changes\">8. Price changes<\/h2>\r\n <p>We may change subscription prices. If a price change affects your plan, we will provide advance notice, and the new price will apply to your next billing cycle after the notice period.<\/p>\r\n\r\n <h2 id=\"contact\">9. Contact<\/h2>\r\n <p>For cancellation or refund requests, contact Retailanchor LLC at support@desnova.net or +1 (575) 216-0475.<\/p>\r\n\r\n <div class=\"desnova-legal__contactbox\">\r\n <h3>Questions about this policy?<\/h3>\r\n <p>Contact Retailanchor LLC at <a href=\"mailto:support@desnova.net\">support@desnova.net<\/a> or +1 (575) 216-0475. Mailing address: 1345 Branson Ave APT 3B, Las Cruces, NM 88001, United States.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n<\/main>\r\n\r\n<footer class=\"desnova-footer\" role=\"contentinfo\" aria-labelledby=\"desnova-footer-heading\">\r\n <h2 id=\"desnova-footer-heading\" style=\"position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;\">Desnova footer<\/h2>\r\n <div class=\"desnova-container\">\r\n <div class=\"desnova-footer__top\">\r\n <div class=\"desnova-footer__brandcol\">\r\n <a class=\"desnova-footer__brand\" href=\"index.html\" aria-label=\"Desnova \u2014 AI Marketing Agents, home\"><svg viewBox=\"0 0 44 44\" width=\"42\" height=\"42\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><defs><linearGradient id=\"desnovaMarkFooter\" x1=\"0\" y1=\"44\" x2=\"44\" y2=\"0\" gradientUnits=\"userSpaceOnUse\"><stop offset=\"0\" stop-color=\"#1e3a8a\"\/><stop offset=\"1\" stop-color=\"#3b82f6\"\/><\/linearGradient><\/defs><rect x=\"1.5\" y=\"1.5\" width=\"41\" height=\"41\" rx=\"11\" fill=\"url(#desnovaMarkFooter)\"\/><path d=\"M14 12v20M14 12h6.5a10 10 0 0 1 0 20H14\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M19 27l4-4 3 2 5-6\" fill=\"none\" stroke=\"#bfdbfe\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><circle cx=\"31\" cy=\"19\" r=\"2.2\" fill=\"#bfdbfe\"\/><\/svg>\r\n <span><span class=\"desnova-footer__brandname\">DESNOVA<\/span><br><span class=\"desnova-footer__brandtag\">AI Marketing Agents<\/span><\/span>\r\n <\/a>\r\n <p class=\"desnova-footer__desc\">AI-assisted research, campaign planning, content preparation, and workflow support for small businesses and online brands.<\/p>\r\n <\/div>\r\n <nav aria-label=\"Platform\">\r\n <h4>Platform<\/h4>\r\n <ul class=\"desnova-footer__links\">\r\n <li><a href=\"index.html#ai-agents\">AI Agents<\/a><\/li>\r\n <li><a href=\"index.html#solutions\">Solutions<\/a><\/li>\r\n <li><a href=\"index.html#how-it-works\">How It Works<\/a><\/li>\r\n <li><a href=\"index.html#pricing\">Pricing<\/a><\/li>\r\n <li><a href=\"index.html#faq\">FAQ<\/a><\/li>\r\n <\/ul>\r\n <\/nav>\r\n <nav aria-label=\"Company\">\r\n <h4>Company<\/h4>\r\n <ul class=\"desnova-footer__links\">\r\n <li><a href=\"index.html#about\">About<\/a><\/li>\r\n <li><a href=\"index.html#contact\">Contact<\/a><\/li>\r\n <li><a href=\"mailto:support@desnova.net\">Support<\/a><\/li>\r\n <li><a href=\"https:\/\/wa.me\/15054414283?text=Hello%20Desnova%2C%20I%20would%20like%20more%20information%20about%20your%20AI%20marketing%20agents.\" target=\"_blank\" rel=\"noopener noreferrer\">Request a Consultation<\/a><\/li>\r\n <\/ul>\r\n <\/nav>\r\n <nav aria-label=\"Legal\">\r\n <h4>Legal<\/h4>\r\n <ul class=\"desnova-footer__links\">\r\n <li><a href=\"https:\/\/desnova.net\/terms-of-service\/\">Terms of Service<\/a><\/li>\r\n <li><a href=\"https:\/\/desnova.net\/privacy-policy\/\">Privacy Policy<\/a><\/li>\r\n <li><a href=\"https:\/\/desnova.net\/refund-and-cancellation-policy\/\">Refund & Cancellation Policy<\/a><\/li>\r\n <li><a href=\"https:\/\/desnova.net\/service-delivery-policy\/\">Service Delivery Policy<\/a><\/li>\r\n <li><a href=\"https:\/\/desnova.net\/acceptable-use-policy\/\">Acceptable Use Policy<\/a><\/li>\r\n <\/ul>\r\n <\/nav>\r\n <div class=\"desnova-footer__contactcol\">\r\n <h4>Contact<\/h4>\r\n <address><span class=\"desnova-footer__legalname\">Retailanchor LLC<\/span><br>1345 Branson Ave APT 3B<br>Las Cruces, NM 88001<br>United States<\/address>\r\n <div class=\"desnova-footer__contactrow\"><span>Email<\/span><a href=\"mailto:support@desnova.net\">support@desnova.net<\/a><\/div>\r\n <div class=\"desnova-footer__contactrow\"><span>Phone<\/span><a href=\"tel:+15752160475\">+1 (575) 216-0475<\/a><\/div>\r\n <div class=\"desnova-footer__contactrow\"><span>WhatsApp Sales<\/span><a href=\"https:\/\/wa.me\/15054414283?text=Hello%20Desnova%2C%20I%20would%20like%20more%20information%20about%20your%20AI%20marketing%20agents.\" target=\"_blank\" rel=\"noopener noreferrer\">+1 (505) 441-4283<\/a><\/div>\r\n <\/div>\r\n <\/div>\r\n <p class=\"desnova-footer__disclosure\">Desnova is operated by Retailanchor LLC, a New Mexico limited liability company. Desnova provides AI-assisted research and workflow tools. We do not guarantee advertising approval, sales, revenue, profit, customer acquisition, or other business outcomes. Customers are responsible for reviewing all AI-generated material and complying with applicable advertising-platform rules.<\/p>\r\n <div class=\"desnova-footer__bottom\">\r\n <p class=\"desnova-footer__copy\">© 2026 Retailanchor LLC. All rights reserved.<\/p>\r\n <p class=\"desnova-footer__inquiry\">Business inquiries and support: <a href=\"mailto:support@desnova.net\">support@desnova.net<\/a><\/p>\r\n <\/div>\r\n <\/div>\r\n<\/footer>\r\n\r\n<script>\r\n(function(){\r\n \"use strict\";\r\n var header=document.getElementById(\"desnova-header\");\r\n var burger=document.getElementById(\"desnova-burger\");\r\n var panel=document.getElementById(\"desnova-mobile-panel\");\r\n var backdrop=document.getElementById(\"desnova-backdrop\");\r\n var DESKTOP=961;\r\n function isOpen(){return header.classList.contains(\"is-open\");}\r\n function openMenu(){header.classList.add(\"is-open\");burger.setAttribute(\"aria-expanded\",\"true\");burger.setAttribute(\"aria-label\",\"Close navigation menu\");document.body.classList.add(\"desnova-no-scroll\");var f=panel.querySelector(\"a, button\");if(f)f.focus();document.addEventListener(\"keydown\",onKeydown);}\r\n function closeMenu(rf){header.classList.remove(\"is-open\");burger.setAttribute(\"aria-expanded\",\"false\");burger.setAttribute(\"aria-label\",\"Open navigation menu\");document.body.classList.remove(\"desnova-no-scroll\");document.removeEventListener(\"keydown\",onKeydown);if(rf!==false)burger.focus();}\r\n function toggleMenu(){isOpen()?closeMenu():openMenu();}\r\n function onKeydown(e){\r\n if(e.key===\"Escape\"){closeMenu();return;}\r\n if(e.key!==\"Tab\")return;\r\n var f=panel.querySelectorAll('a[href], button:not([disabled]), [tabindex]:not([tabindex=\"-1\"])');\r\n if(!f.length)return;var first=f[0],last=f[f.length-1];\r\n if(e.shiftKey&&document.activeElement===first){e.preventDefault();last.focus();}\r\n else if(!e.shiftKey&&document.activeElement===last){e.preventDefault();first.focus();}\r\n }\r\n if(burger)burger.addEventListener(\"click\",toggleMenu);\r\n if(backdrop)backdrop.addEventListener(\"click\",function(){closeMenu();});\r\n window.addEventListener(\"resize\",function(){if(window.innerWidth>=DESKTOP&&isOpen())closeMenu(false);});\r\n document.addEventListener(\"click\",function(e){\r\n var link=e.target.closest('a[href^=\"#\"]');\r\n if(link){\r\n var hash=link.getAttribute(\"href\");\r\n if(hash&&hash!==\"#\"&&document.querySelector(hash)){\r\n e.preventDefault();\r\n if(header&&isOpen())closeMenu(false);\r\n var t=document.querySelector(hash);\r\n var reduce=window.matchMedia(\"(prefers-reduced-motion: reduce)\").matches;\r\n t.scrollIntoView({behavior:reduce?\"auto\":\"smooth\",block:\"start\"});\r\n t.setAttribute(\"tabindex\",\"-1\");t.focus({preventScroll:true});\r\n if(history.replaceState)history.replaceState(null,\"\",hash);\r\n return;\r\n }\r\n }\r\n if(header&&isOpen()&&e.target.closest(\".desnova-mobile__link\"))closeMenu(false);\r\n });\r\n})();\r\n<\/script>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund & Cancellation Policy \u2014 Desnova | Retailanchor LLC Skip to content DESNOVAAI Marketing Agents Home AI Agents Solutions How It Works Pricing About Contact Explore Plans Talk on WhatsApp Home AI Agents Solutions How It Works Pricing About Contact Explore Plans Talk on WhatsApp Legal Refund and Cancellation Policy How subscriptions, cancellations, and refunds 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Pricing About Contact Explore Plans Talk on WhatsApp Home AI Agents Solutions How It Works Pricing About Contact Explore Plans Talk on WhatsApp Legal Refund and Cancellation Policy How subscriptions, cancellations, and 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