{"id":555,"date":"2026-07-15T16:38:14","date_gmt":"2026-07-15T16:38:14","guid":{"rendered":"https:\/\/desnova.net\/?page_id=555"},"modified":"2026-07-15T16:50:19","modified_gmt":"2026-07-15T16:50:19","slug":"service-delivery-policy","status":"publish","type":"page","link":"https:\/\/desnova.net\/de\/service-delivery-policy\/","title":{"rendered":"Service Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"555\" class=\"elementor elementor-555\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f53db7 e-con-full e-flex e-con e-parent\" data-id=\"5f53db7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56451b9 elementor-widget elementor-widget-html\" data-id=\"56451b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"en\">\r\n<head>\r\n<meta charset=\"UTF-8\">\r\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1\">\r\n<title>Service Delivery Policy \u2014 Desnova | Retailanchor LLC<\/title>\r\n<meta name=\"description\" content=\"Service Delivery Policy for Desnova, operated by Retailanchor LLC.\">\r\n<style>\r\n:root{\r\n  --dsn-navy:#0b1b3b;--dsn-white:#fff;--dsn-gray:#64748b;--dsn-gray-100:#f1f5f9;\r\n  --dsn-gray-200:#e2e8f0;--dsn-gray-300:#cbd5e1;--dsn-slate-400:#94a3b8;--dsn-slate-500:#64748b;\r\n  --dsn-ink:#1e293b;--dsn-blue:#2563eb;--dsn-blue-700:#1d4ed8;--dsn-blue-050:#eff6ff;\r\n  --dsn-whatsapp:#1f9d55;--dsn-whatsapp-700:#178045;--dsn-border:#e2e8f0;--dsn-focus:#f59e0b;\r\n  --dsn-radius:12px;--dsn-shadow:0 1px 0 rgba(11,27,59,.06),0 6px 24px rgba(11,27,59,.06);\r\n  --dsn-font:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,\"Helvetica Neue\",sans-serif;\r\n  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aria-hidden=\"true\"><\/span><span class=\"desnova-burger__bar\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n  <\/div>\r\n  <div class=\"desnova-mobile\" id=\"desnova-mobile-panel\" hidden>\r\n    <nav class=\"desnova-mobile__nav\" aria-label=\"Mobile\">\r\n      <ul class=\"desnova-mobile__list\">\r\n        <li><a class=\"desnova-mobile__link\" href=\"index.html\">Home<\/a><\/li>\r\n        <li><a class=\"desnova-mobile__link\" href=\"index.html#ai-agents\">AI Agents<\/a><\/li>\r\n        <li><a class=\"desnova-mobile__link\" href=\"index.html#solutions\">Solutions<\/a><\/li>\r\n        <li><a class=\"desnova-mobile__link\" href=\"index.html#how-it-works\">How It Works<\/a><\/li>\r\n        <li><a class=\"desnova-mobile__link\" href=\"index.html#pricing\">Pricing<\/a><\/li>\r\n        <li><a class=\"desnova-mobile__link\" href=\"index.html#about\">About<\/a><\/li>\r\n        <li><a class=\"desnova-mobile__link\" href=\"index.html#contact\">Contact<\/a><\/li>\r\n      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 <section class=\"desnova-legal\">\r\n    <div class=\"desnova-container\">\r\n      <div class=\"desnova-legal__wrap\">\r\n        <nav class=\"desnova-legal__toc\" aria-label=\"On this page\">\r\n          <h2>On this page<\/h2>\r\n          <ul>\r\n            <li><a href=\"#nature\">1. Nature of the service<\/a><\/li>\r\n            <li><a href=\"#access\">2. Activation &amp; access<\/a><\/li>\r\n            <li><a href=\"#delivery\">3. How outputs are delivered<\/a><\/li>\r\n            <li><a href=\"#availability\">4. Availability<\/a><\/li>\r\n            <li><a href=\"#support\">5. Support<\/a><\/li>\r\n            <li><a href=\"#requirements\">6. Customer requirements<\/a><\/li>\r\n            <li><a href=\"#issues\">7. Delivery issues<\/a><\/li>\r\n            <li><a href=\"#contact\">8. Contact<\/a><\/li>\r\n          <\/ul>\r\n        <\/nav>\r\n        <div class=\"desnova-legal__body\">\r\n          <div class=\"desnova-legal__callout\">This Service Delivery Policy describes how the Desnova service is delivered to customers, since Desnova is a digital, software-based service with no physical products shipped.<\/div>\r\n\r\n          <h2 id=\"nature\">1. Nature of the service<\/h2>\r\n          <p>Desnova is a cloud-based software service. There are no physical goods to ship. All features, including the AI agent workspaces, are delivered electronically through your online account.<\/p>\r\n\r\n          <h2 id=\"access\">2. Account activation and access<\/h2>\r\n          <p>When you create an account and, where applicable, complete payment, access to the Service is provisioned electronically. In most cases access is available immediately after sign-up and successful payment confirmation. If access is delayed for any reason, contact support@desnova.net.<\/p>\r\n\r\n          <h2 id=\"delivery\">3. How outputs are delivered<\/h2>\r\n          <p>The research, drafts, recommendations, and organized materials produced by the AI agents are delivered within your Desnova workspace. You can review, edit, and export these materials for use in your own tools and advertising platforms. Desnova does not publish or place anything on external platforms on your behalf.<\/p>\r\n\r\n          <h2 id=\"availability\">4. Service availability<\/h2>\r\n          <p>We aim to keep the Service available on a continuous basis, but availability may be affected by maintenance, updates, or factors outside our control. We may perform scheduled or emergency maintenance and will make reasonable efforts to limit disruption.<\/p>\r\n\r\n          <h2 id=\"support\">5. Support and response times<\/h2>\r\n          <p>Support is available by email at support@desnova.net, by phone at +1 (575) 216-0475, and through our WhatsApp sales line. We make reasonable efforts to respond to inquiries promptly during business hours. Priority support may be included with certain plans.<\/p>\r\n\r\n          <h2 id=\"requirements\">6. Customer requirements<\/h2>\r\n          <p>To access the Service you need a compatible device, a modern web browser, and a reliable internet connection. You are responsible for your own equipment and connectivity.<\/p>\r\n\r\n          <h2 id=\"issues\">7. Delivery issues<\/h2>\r\n          <p>If you experience a problem accessing the Service or receiving outputs, contact support so we can investigate. Refunds and cancellations are handled under our <a href=\"refunds.html\">Refund and Cancellation Policy<\/a>.<\/p>\r\n\r\n          <h2 id=\"contact\">8. Contact<\/h2>\r\n          <p>For questions about service delivery, contact Retailanchor LLC at support@desnova.net or +1 (575) 216-0475.<\/p>\r\n\r\n          <div class=\"desnova-legal__contactbox\">\r\n            <h3>Questions about this policy?<\/h3>\r\n            <p>Contact Retailanchor LLC at <a href=\"mailto:support@desnova.net\">support@desnova.net<\/a> or +1 (575) 216-0475. Mailing address: 1345 Branson Ave APT 3B, Las Cruces, NM 88001, United States.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n<\/main>\r\n\r\n<footer class=\"desnova-footer\" role=\"contentinfo\" aria-labelledby=\"desnova-footer-heading\">\r\n  <h2 id=\"desnova-footer-heading\" style=\"position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;\">Desnova footer<\/h2>\r\n  <div class=\"desnova-container\">\r\n    <div class=\"desnova-footer__top\">\r\n      <div class=\"desnova-footer__brandcol\">\r\n        <a class=\"desnova-footer__brand\" href=\"index.html\" aria-label=\"Desnova \u2014 AI Marketing Agents, home\"><svg viewBox=\"0 0 44 44\" width=\"42\" height=\"42\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><defs><linearGradient id=\"desnovaMarkFooter\" x1=\"0\" y1=\"44\" x2=\"44\" y2=\"0\" gradientUnits=\"userSpaceOnUse\"><stop offset=\"0\" stop-color=\"#1e3a8a\"\/><stop offset=\"1\" stop-color=\"#3b82f6\"\/><\/linearGradient><\/defs><rect x=\"1.5\" y=\"1.5\" width=\"41\" height=\"41\" rx=\"11\" fill=\"url(#desnovaMarkFooter)\"\/><path d=\"M14 12v20M14 12h6.5a10 10 0 0 1 0 20H14\" fill=\"none\" stroke=\"#ffffff\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M19 27l4-4 3 2 5-6\" fill=\"none\" stroke=\"#bfdbfe\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><circle cx=\"31\" cy=\"19\" r=\"2.2\" fill=\"#bfdbfe\"\/><\/svg>\r\n          <span><span class=\"desnova-footer__brandname\">DESNOVA<\/span><br><span class=\"desnova-footer__brandtag\">AI Marketing Agents<\/span><\/span>\r\n        <\/a>\r\n        <p class=\"desnova-footer__desc\">AI-assisted research, campaign planning, content preparation, and workflow support for small businesses and online brands.<\/p>\r\n      <\/div>\r\n      <nav aria-label=\"Platform\">\r\n        <h4>Platform<\/h4>\r\n        <ul class=\"desnova-footer__links\">\r\n          <li><a href=\"index.html#ai-agents\">AI Agents<\/a><\/li>\r\n          <li><a href=\"index.html#solutions\">Solutions<\/a><\/li>\r\n          <li><a href=\"index.html#how-it-works\">How It Works<\/a><\/li>\r\n          <li><a href=\"index.html#pricing\">Pricing<\/a><\/li>\r\n          <li><a href=\"index.html#faq\">FAQ<\/a><\/li>\r\n        <\/ul>\r\n      <\/nav>\r\n      <nav aria-label=\"Company\">\r\n        <h4>Company<\/h4>\r\n        <ul class=\"desnova-footer__links\">\r\n          <li><a href=\"index.html#about\">About<\/a><\/li>\r\n          <li><a href=\"index.html#contact\">Contact<\/a><\/li>\r\n          <li><a href=\"mailto:support@desnova.net\">Support<\/a><\/li>\r\n          <li><a href=\"https:\/\/wa.me\/15054414283?text=Hello%20Desnova%2C%20I%20would%20like%20more%20information%20about%20your%20AI%20marketing%20agents.\" target=\"_blank\" rel=\"noopener noreferrer\">Request a Consultation<\/a><\/li>\r\n        <\/ul>\r\n      <\/nav>\r\n      <nav aria-label=\"Legal\">\r\n        <h4>Legal<\/h4>\r\n        <ul class=\"desnova-footer__links\">\r\n          <li><a href=\"https:\/\/desnova.net\/terms-of-service\/\">Terms of Service<\/a><\/li>\r\n          <li><a href=\"https:\/\/desnova.net\/privacy-policy\/\">Privacy Policy<\/a><\/li>\r\n          <li><a href=\"https:\/\/desnova.net\/refund-and-cancellation-policy\/\">Refund &amp; Cancellation Policy<\/a><\/li>\r\n          <li><a href=\"https:\/\/desnova.net\/service-delivery-policy\/\">Service Delivery Policy<\/a><\/li>\r\n          <li><a href=\"https:\/\/desnova.net\/acceptable-use-policy\/\">Acceptable Use Policy<\/a><\/li>\r\n        <\/ul>\r\n      <\/nav>\r\n      <div class=\"desnova-footer__contactcol\">\r\n        <h4>Contact<\/h4>\r\n        <address><span class=\"desnova-footer__legalname\">Retailanchor LLC<\/span><br>1345 Branson Ave APT 3B<br>Las Cruces, NM 88001<br>United States<\/address>\r\n        <div class=\"desnova-footer__contactrow\"><span>Email<\/span><a href=\"mailto:support@desnova.net\">support@desnova.net<\/a><\/div>\r\n        <div class=\"desnova-footer__contactrow\"><span>Phone<\/span><a href=\"tel:+15752160475\">+1 (575) 216-0475<\/a><\/div>\r\n        <div class=\"desnova-footer__contactrow\"><span>WhatsApp Sales<\/span><a href=\"https:\/\/wa.me\/15054414283?text=Hello%20Desnova%2C%20I%20would%20like%20more%20information%20about%20your%20AI%20marketing%20agents.\" target=\"_blank\" rel=\"noopener noreferrer\">+1 (505) 441-4283<\/a><\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <p class=\"desnova-footer__disclosure\">Desnova is operated by Retailanchor LLC, a New Mexico limited liability company. Desnova provides AI-assisted research and workflow tools. We do not guarantee advertising approval, sales, revenue, profit, customer acquisition, or other business outcomes. Customers are responsible for reviewing all AI-generated material and complying with applicable advertising-platform rules.<\/p>\r\n    <div class=\"desnova-footer__bottom\">\r\n      <p class=\"desnova-footer__copy\">&copy; 2026 Retailanchor LLC. All rights reserved.<\/p>\r\n      <p class=\"desnova-footer__inquiry\">Business inquiries and support: <a href=\"mailto:support@desnova.net\">support@desnova.net<\/a><\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/footer>\r\n\r\n<script>\r\n(function(){\r\n  \"use strict\";\r\n  var header=document.getElementById(\"desnova-header\");\r\n  var burger=document.getElementById(\"desnova-burger\");\r\n  var panel=document.getElementById(\"desnova-mobile-panel\");\r\n  var backdrop=document.getElementById(\"desnova-backdrop\");\r\n  var DESKTOP=961;\r\n  function isOpen(){return header.classList.contains(\"is-open\");}\r\n  function openMenu(){header.classList.add(\"is-open\");burger.setAttribute(\"aria-expanded\",\"true\");burger.setAttribute(\"aria-label\",\"Close navigation menu\");document.body.classList.add(\"desnova-no-scroll\");var f=panel.querySelector(\"a, button\");if(f)f.focus();document.addEventListener(\"keydown\",onKeydown);}\r\n  function 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