Refund and Cancellation Policy

1. Subscriptions and billing

Desnova is offered on a subscription basis. Paid plans are billed in advance on a recurring cycle (for example, monthly) using the payment method on file. Your subscription renews automatically at the end of each billing cycle until you cancel.

2. How to cancel

You may cancel your subscription at any time from your account settings or by contacting support@desnova.net. When you cancel, your plan remains active until the end of the current billing period, and it will not renew for the next period.

3. Effect of cancellation

After cancellation, you retain access to paid features until the end of the paid period. We do not provide prorated refunds for partial billing periods except where required by law or expressly stated in this policy.

4. Refunds

Because Desnova provides digital services that are available immediately, fees are generally non-refundable once a billing period has begun. We may, at our discretion, provide a refund or credit in circumstances such as:

• a duplicate or accidental charge;
• a documented billing error on our part;
• an extended service outage that prevented reasonable use of the Service.

Where a refund is approved, it will be issued to the original payment method within a reasonable period.

5. Trials and promotions

If we offer a free trial or promotional price, the terms of that offer will be stated at sign-up. Unless you cancel before the trial or promotional period ends, your subscription will continue at the standard price.

6. Chargebacks

If you believe you were charged in error, please contact us first at support@desnova.net so we can resolve the issue promptly. Initiating a chargeback without contacting us may result in suspension of your account while the matter is reviewed.

7. No guarantee of results

Refund eligibility is not based on business outcomes. Desnova provides research and workflow tools and does not guarantee advertising approval, sales, revenue, or profit. Dissatisfaction with results that depend on factors outside our control is not, by itself, a basis for a refund.

8. Price changes

We may change subscription prices. If a price change affects your plan, we will provide advance notice, and the new price will apply to your next billing cycle after the notice period.

9. Contact

For cancellation or refund requests, contact Retailanchor LLC at support@desnova.net or +1 (575) 216-0475.